By booking accommodation with AirFreedom you are agreeing to the following terms and conditions.
Your contractual agreement is between yourself and the property owner, Airfreedom facilitates the booking
between both parties.
1.1. Your booking is with the property owner which we act on behalf of as a management company.
AirFreedom is a Limited Company registered in England and Wales 11527224 of Flat 16, The Oliver
Bathstone Mews Newport.
1.2. References to you or your are references to the person or organisation making the booking with
Airfreedom Property Management LTD.
1.3. These terms apply to bookings made via any online booking platform, AirFreedom’s website, by
email or telephone or in person with Airfreedom. Bookings made via Booking.com will be subject to
Booking.com’s terms and conditions
1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully
made. No booking is made or contract concluded when payment is declined or unauthorised.
1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and
does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the
meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
1.6. Bookings can be for any length from one night up to three months. Bookings may be made at any
time up to 9.00pm on the first night of your stay.
1.7. Bookings may only be made by a person aged 18 or above and there must be at least one person
aged 18 or above staying in the accommodation.
1.8. You may not re-sell or re-assign your booking to any other person or organisation except with the
express authority of AirFreedom Property Management LTD.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law
2. Payment and Cancellations
2.1. All payments shall be made by Credit or Debit Card. AirFreedom do not charge booking fees or
credit or debit card fees.
2.2. Full payment is required upon booking unless expressly agreed otherwise by Airfreedom.
2.3. The total price for your entire stay will be presented to you before you confirm your booking and
make payment. Our pricing is dynamic and therefore the price for the same or similar
accommodation may vary over time after your booking is made. This does not confer upon
AirFreedom any right to require additional payment where the price increases and does not confer
any right on you to a discount if the price decreases.
2.4. Both AirFreedom and you may cancel the booking at any time up to 14 days prior to the first day of
your booking with Airfreedom in which case a full refund will be made to you.
2.5. If you cancel the booking within 14 days of the first day of your booking then AirFreedom Property
Management LTD reserves the right to retain the full amount paid. Any refund will be at AirFreedom’s entire discretion unless it is able to book out the accommodation to other guests, in
which case it shall make a refund to you of your booking cost, less any difference in price where the
replacement booking was off a lesser value.
2.6. AirFreedom Property Management LTD reserves the right to cancel bookings within 7 days of the
first day of the reservation where it is necessary due to reasons outside of AirFreedom’s reasonable
control or in the event of an overbooking due to delays or errors within the booking system. In the
event of such cancellation the client will receive a full refund.
2.7. AirFreedom Property Management LTD reserves the right to cancel the booking without limitation
due to extenuating circumstances which would disable the property to be suitable to use.
2.8. For every booking, we allow a period of 24 hours for a free cancelation in case you refuse to provide
the personal data requested for your check in, the non-cancelation over this period will be regarded
as acceptance of our practices around privacy and personal information. If you have any questions
about how we handle user data and personal information, feel free to contact us. A cancelation over
the 24hour period will allow our regular cancellation policy to stand.
3. Your stay
3.1. Check-in time is from 3PM and check-out time is no later than 11AM, unless expressly agreed by
Airfreedom otherwise. AirFreedom may request an additional payment for early check-in or later
check-out. Information on the check-in and check-out procedure and access to the accommodation
will be provided separately.
3.2. AirFreedom provide serviced accommodation rather than a hotel or guest house service.
AirFreedom do not provide meals or newspapers.
3.3. Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning
service is provided prior to your check in and further information is available on request.
3.4. Your accommodation will also include a supply of coffee, tea and long life milk.
3.5. You are responsible for the conduct of all persons staying within the accommodation and shall
ensure that they comply with these terms and conditions. In particular you and your guests must not:
3.5.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly
non-smoking – you and other guests may only smoke outside of the premises.
3.5.2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly
agreed by Airfreedom;
3.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
3.5.4. Tamper with any fire alarms or emergency equipment;
3.5.5. Remove, damage or destroy any AirFreedom or Property Owner property;
3.5.6. Use any technology provided by the property owner to download or access any unlawful or
3.5.7. Cause unreasonable disturbance to our other guests, neighbours or any AirFreedom staff;
3.5.8. Make excessive noise particularly after 11pm especially from TV's and other electronic
3.5.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of
security, we may have to replace the corresponding locks.
4. Damage, theft and costs
4.1. Airfreedom reserves the right to charge to the credit/debit card used for payment or any other card
used to provide security in respect of:
4.1.1 The cost of replacing or repairing any property of the property owner or Airfreedom including
furniture, upholstery, fittings, appliances or other fixtures and items which are damaged
during your stay;
4.1.2 The cost of replacing any items of property which are stolen from the accommodation during
4.1.3 Any breach of our non-smoking policy. A standard charge of £ 200 will be charged to your
card where we find evidence of smoking within the accommodation to cover cleaning costs
but we reserve the right to charge additional amounts to cover any damage caused by
4.2. Such costs may be charged on check-out but AirFreedom reserves the right to apply such charges
to your card at a later date where necessary.
4.3. Where AirFreedom is unable for any reason to apply such a charge against your credit/debit card
then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
5. Privacy, Data Protection and Credit/Debit Card Security
5.1. AirFreedom processes information about you that you provide when making a reservation and/or
your behalf and on behalf of each member of your group) to such processing and you warrant that all
information provided by you is accurate.
5.2. We are required to take details of your passport or other identity documentation, which is to be taken
via the pre-check-in wizard sent to you prior to arrival. We can only allow the check in with
documentation received prior to your arrival.
5.4. We use a secure third party service to process card payments (www.stripe.com/gb). This service is
PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with
these terms. We do not make or store any copy of your card details in our own systems or
6.1. Airfreedom want to ensure that you have an enjoyable stay.
6.2. If you have a problem during your stay please talk to any member of staff who will be able to help
6.3. If Airfreedom are unable to informally resolve any complaint you have at the time of your stay then
you may submit a formal complaint in accordance with this procedure. Formal complaints should be
submitted in writing using the contact details below. Please provide as much information as possible
in order that Airfreedom may properly investigate your complaint.
6.4. Your complaint will be dealt with by an appointed member of Airfreedom’s management team.
Airfreedom aims to respond to formal complaints within 2 days but if this will not possible Airfreedom
will notify you of this and of when it expects to respond. Airfreedom will set out the outcome to your
complaint in writing.
6.5. Airfreedom reserves the right to reject without further investigation any vexatious complaint or
complaint made in bad faith.
Postal address: Flat 16, The Oliver, Bathstone Mews, Newport NP19 0PT
7. Limitation of Liability
7.1. The liability of the property owner to you under these terms and conditions shall be limited to the
total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability
will be limited to the maximum prescribed under that Act) except where such loss is caused by our
negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered
7.2. Airfreedom and the property owner shall not be liable in any circumstances to you for any
consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
7.3. Airfreedom and the property owner shall not be liable for any damages or loss caused by conditions
or events beyond its control including, but not limited to:
7.3.1. Strike, lockout or other labour dispute affecting the employees of AirFreedom;
7.3.2. Acts of God;
7.3.3. Natural disasters;
7.3.4. Acts of war or terrorism;
7.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator
7.3.6. Delay in manufacture, production or supply by third parties of equipment or services
required for the performance of the Services or production and supply of the Goods;
7.4. Nothing in this clause or these terms shall limit the property owner’s liability for death or personal
injury or in respect of fraudulent misrepresentation.
8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal,
unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of
the remaining provisions shall not in any way be affected or impaired thereby.
9.1. The failure of any party at any time to require performance of any provision or to resort to any
remedy provided under these terms and conditions shall in no way affect the right of that party to
require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party
of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective
unless it is in writing and signed by the party against whom the waiver is being enforced.
10. Entire Agreement
10.1. These terms and conditions constitutes the entire agreement of the parties and supersedes all prior
communications, understandings and agreements relating to the subject matter hereof, whether oral
11. Third party rights
11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless
expressly provided otherwise
12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.